Refund & Cancellation Policy
When you can cancel, when we refund, and how long it takes — in plain language.
Last updated July 21, 2026
Overview
AppealSmith sells a one-time digital product: an appeal package. There is no subscription, no recurring charge, and nothing to cancel on a renewal date.
This policy explains exactly when you are entitled to a refund, how to ask for one, and when the money reaches you.
Cancelling before you pay
The verdict is free and requires no payment, so there is nothing to cancel at that stage. You can stop at any point before checkout and no charge is made.
Once you complete payment, the appeal package is generated and delivered immediately, so cancellation after payment is handled as a refund under the sections below.
When you get a refund
You are entitled to a full refund if, within 7 days of your purchase, any of the following is true:
Your appeal letter contains a materially wrong fact — a wrong denial code, claim number, date of service, or dollar amount that does not match the documents you provided.
Your appeal letter states a wrong filing deadline for your plan type and state.
You were charged but your appeal package was never delivered.
You were charged more than once for the same case.
What we can't refund
We cannot refund a purchase because your insurer ultimately denied the appeal. We never guarantee an outcome, and the decision belongs to your insurer and any external reviewer — this is covered by the Fight-On Guarantee below instead.
We also cannot refund a package where the letter accurately reflects the documents and information you supplied, but that information was itself incorrect or incomplete.
Fight-On Guarantee
If you file your appeal and your insurer denies it, we prepare your next-level appeal at no additional charge. This is in addition to — not instead of — your refund rights above.
How to request a refund
Email support@appealsmith.com from the address on your account with your case ID and a short description of the problem. You do not need to fill in a form or call anyone.
We acknowledge every request within 2 business days and tell you our decision in the same reply wherever possible.
How refunds are paid
Approved refunds are issued to the original payment method through Razorpay, our payment processor. We initiate the refund within 2 business days of approving it.
Once initiated, the funds typically reach your account within 5 to 7 business days, depending on your bank or card issuer. We cannot refund to a different account or payment method than the one used for the purchase.
Contact us
Questions about a refund or a charge you don't recognise? Email support@appealsmith.com and we'll sort it out.